POTS IQ support
How can we help?
For account, billing, privacy, or technical questions, contact BP Labs support.
Contact support
Email accounts@bplabsllc.com. Include the email on your POTS IQ account and a description of the issue, but do not email passwords, recovery codes, or sensitive health details.
Password recovery
Choose “Forgot password?” on the sign-in screen. POTS IQ uses Amazon Cognito to email a 6-digit recovery code to your verified account email. If you do not see it, check your spam or junk folder.
Your data
Open Settings → Data to download a full JSON backup or CSV history, sign out, or delete your account and its linked information.
Delete your account
In POTS IQ, open Settings → Data → Delete account. The app asks you to confirm before permanently deleting your account and active account-linked data. If you cannot access the app, email accounts@bplabsllc.com from the address associated with your account and request deletion. Do not include passwords, verification codes, or health details.
Subscriptions
Subscriptions purchased through Apple can be viewed, changed, or canceled in your Apple ID subscription settings. Subscriptions purchased through Google Play can be managed in Google Play subscription settings. A store subscription is linked to the POTS IQ account that first uses it, so restore purchases while signed in to that same POTS IQ account. Deleting your POTS IQ account does not automatically cancel an Apple or Google Play subscription, so cancel it through the applicable app store when needed.
Apple Health
Apple Health sync is an optional POTS IQ Premium feature in the iPhone app. Open Settings → Integrations → Apple Health to connect, sync, pause importing, or import older history. A first connection imports up to 90 days, routine syncs refresh recent data and catch up after gaps, and you can optionally import up to one year. POTS IQ requests read access only to the health categories used for POTS tracking and does not write data back to Apple Health. Apple Health permissions can be changed later in the Health app or iOS Settings.
Medical help
POTS IQ support cannot provide medical advice. Contact a qualified clinician for medical questions and local emergency services for urgent or life-threatening symptoms.